Last updated on January 12th, 2025.
Welcome to Jose's-Delivery-App ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our food delivery application (the "App") and any related services. By accessing or using the App, you agree to comply with these Terms. If you do not agree, you must not use our services.
1. Acceptance of Terms
By creating an account, accessing, or using the App, you affirm that:
- You have the authority and legal capacity to agree to these Terms.
- You have read, understood, and accepted these Terms and our Privacy Policy.
2. Account Registration
a. Account Creation:
To place orders, you must create an account by providing accurate, complete, and up-to-date information. You are responsible for maintaining the confidentiality of your account credentials.
b. Account Security:
You are solely responsible for all activities under your account. Notify us immediately if you suspect unauthorized access or use of your account.
3. Use of the App
a. Permitted Use:
You may use the App to browse restaurants, place orders, and track deliveries in compliance with these Terms.
b. Prohibited Conduct:
- Providing false information or creating multiple accounts.
- Misusing promotional offers, discounts, or referral programs.
- Harassing, threatening, or abusing restaurant partners, delivery personnel, or other users.
- Engaging in fraudulent activities, such as chargebacks without valid reasons.
4. Orders and Payments
a. Placing Orders:
Once an order is placed, it cannot be modified or canceled unless allowed by the restaurant or delivery partner.
b. Payment Terms:
Payments must be made via the available options in the App. We are not responsible for any payment failures caused by third-party payment gateways.
c. Refunds and Cancellations:
Refund policies vary by restaurant. We facilitate refunds only when eligible and approved by the respective restaurant.
5. Delivery Policy
a. Estimated Delivery Time:
Delivery times are approximate and may vary due to traffic, weather, or restaurant preparation delays.
b. Failed Delivery:
If delivery fails due to incorrect address details or unavailability of the customer, no refunds will be provided.
6. Limitation of Liability
- We do not guarantee the quality or safety of food prepared by restaurants.
- We are not responsible for delays or delivery failures due to external factors.
- We are not liable for food allergies or health issues arising from consumption.
7. Modifications to Terms
We reserve the right to update these Terms at any time. Changes will be effective immediately upon posting. Continued use of the App constitutes acceptance of the revised Terms.
8. Contact Information
If you have questions or concerns regarding these Terms, please contact us at:
- By email: support@josesdeliveryapp.com